Privacy Policy

Who we are

This Privacy Policy explains how AREI LLC, doing business as American Roofing & Exteriors ("American Roofing & Exteriors," "we," "us," or "our"), collects, uses, and protects information you provide through this website and through our phone, text, and email communications.

AREI LLC
doing business as American Roofing & Exteriors
2275 Cassens Dr, Suite 120, Fenton, MO 63026
Phone: (800) 766-3161
Text: (314) 665-2324
Email: [email protected]

Information we collect

We collect information you give us directly when you submit a form, chat with us on this site, call us, or text us. This may include:

• Your name
• Your mobile or landline phone number, if you choose to provide it
• Your email address, if you choose to provide it
• Your property address and details about the work you are asking about
• Any other information you include in a message to us

Phone number and email address are optional fields on our forms. You can request an estimate without providing them.

We also collect limited technical information automatically, such as your IP address, browser type, device type, referring page, and pages visited. This is used to keep the site secure and to understand how it is used.

How we use your information

• To respond to your estimate request or question
• To schedule, confirm, and follow up on inspections and appointments
• To send project updates while work is in progress
• To send service information and occasional promotions, if you have consented
• To keep records required for our business and to meet legal obligations
• To maintain and improve this website

Text messaging and mobile information

If you provide your mobile number and give consent, you may receive text messages from American Roofing & Exteriors relating to your inquiry, including appointment scheduling, project updates, service information, and occasional promotions. Messages may be sent using an automated system or customer relationship management platform.

Message frequency varies based on your interaction with us. Message and data rates may apply. Consent to receive text messages is not a condition of purchase or of receiving service.

You can stop receiving text messages at any time by replying STOP to (314) 665-2324. You will receive a single confirmation message and then no further messages unless you opt in again. Reply HELP to (314) 665-2324 for assistance, or contact us at [email protected] or (800) 766-3161.

Email communications

If you provide your email address, we may send you estimate details, appointment confirmations, project updates, and occasional promotional email. Every promotional email includes an unsubscribe link. You can also email [email protected] to be removed from our email list.

How we share information

We share your information only in these circumstances:

• Service providers. Vendors who help us operate the business, such as our customer relationship management platform, messaging and email delivery providers, scheduling tools, and payment or financing partners you choose to use. These providers may only use your information to perform services for us.
• Subcontractors and crews. Personnel performing work at your property may receive the information needed to complete the job.
• Legal requirements. When required by law, subpoena, or to protect our legal rights, property, or the safety of others.
• Business transfer. In connection with a merger, acquisition, or sale of assets, subject to this Policy.

We never sell your personal information, and we never share mobile opt-in data or consent with third parties for marketing purposes.

Cookies and tracking

This site uses cookies and similar technologies to keep the site working correctly, remember your preferences, and measure site performance. Most browsers let you refuse or delete cookies through their settings. Some parts of the site may not function properly if cookies are disabled.

Data retention

We keep your information for as long as needed to serve you, to meet legal, tax, warranty, and accounting requirements, and to resolve disputes. When it is no longer needed, we delete it or de-identify it.

Data security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

• Opt out of text messages by replying STOP to (314) 665-2324
• Unsubscribe from email using the link in any promotional message
• Request access to, correction of, or deletion of the personal information we hold about you
• Ask us to stop contacting you entirely

To make a request, email [email protected] or call (800) 766-3161. Depending on where you live, you may have additional rights under state privacy laws such as the California Consumer Privacy Act, including the right to know what personal information we collect and the right to request deletion. We do not sell personal information as that term is defined under those laws.

Children's privacy

This website and our services are intended for people 18 years of age and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Third-party links

Our site may link to other websites, such as financing partners or manufacturers. We are not responsible for the privacy practices or content of those sites.

Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date. Continued use of the site after changes are posted means you accept the updated policy.

Contact us

Questions about this Privacy Policy or how we handle your information:

AREI LLC, doing business as American Roofing & Exteriors
2275 Cassens Dr, Suite 120, Fenton, MO 63026
Phone: (800) 766-3161  ·  Text: (314) 665-2324
Email: [email protected]